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jonlap
Reel Rookie

My Roku devices/TVs not recognizing each other

Hello,

I have a Roku TV, plus two other TVs with external Roku devices.

The Roku TV and one of the other TVs recognize my Roku account (same library, accessibility to same apps) but the third TV doesn't.

When I turn on that 3rd TV, the library is blank, and various Apps (Apple+ and YouTube TV) are not automatically accessible - they ask me to sign up for paid accounts. 

How can I get this third Roku Box to recognize my account?

Thanks,

Jon

 

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3 REPLIES 3
renojim
Community Streaming Expert

Re: My Roku devices/TVs not recognizing each other

Are they all linked to the same Roku account?  Check the email address on each one that's displayed under Settings->System->About.

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jonlap
Reel Rookie

Re: My Roku devices/TVs not recognizing each other

Hello - 

Yes, they all have the same email address.  

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jonlap
Reel Rookie

Re: My Roku devices/TVs not recognizing each other

Figured it out.

Although my Roku devices all had the same emails, my YouTubeTv accounts did not. 

thanks

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