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pushparaj2
Newbie

TCL roku with roku soundbar is very dark

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We’ve looked at every menu option in Settings and there doesnt seem to be a Picture or Brightness setting. What am I missing? Model 50S451. There doesnt seem to be a Power Savings setting either. Its like they just werent loaded on the tv. Any help is greatly appreciated.

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RokuElmer-H
Community Moderator
Community Moderator

Re: TCL roku with roku soundbar is very dark

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Hi, @pushparaj2!

Welcome and thank you for posting on the Roku Community! 

We hear that you are facing difficulties with the picture settings of your TV. Please be assured that we are here to assist you, and let's see what we can do about it. 

To begin, we require more information from you to identify the root cause of the problem. 

Let us know...

  • Could you please let us know when this issue started?
  • Also, does this picture quality problem occur on multiple channels?
  • Have you made any changes to your TV or device settings recently?
  • What troubleshooting steps have you done so far?

You can also try the following troubleshooting steps if it makes any difference:

Restart your TV/Device.

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

How to access the Expert Picture Settings menu on your Roku TV system

  1. Start playing a movie or TV show on your TV
  2. Press Star  on your Roku remote
  3. Select Picture settings
  4. Select Customize Picture Mode
  5. Select Expert Settings

Note: To conserve power, the power-saving feature is available only on our Roku devices. However, for Roku TVs, we provide a sleep timer option. Additionally, we offer a Bandwidth Saver feature to save data on your internet.

Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns. We'd be more than willing to listen and take action.

All the best,
Elmer

Elmer H.
Roku Community Moderator

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RokuElmer-H
Community Moderator
Community Moderator

Re: TCL roku with roku soundbar is very dark

Jump to solution

Hi, @pushparaj2!

Welcome and thank you for posting on the Roku Community! 

We hear that you are facing difficulties with the picture settings of your TV. Please be assured that we are here to assist you, and let's see what we can do about it. 

To begin, we require more information from you to identify the root cause of the problem. 

Let us know...

  • Could you please let us know when this issue started?
  • Also, does this picture quality problem occur on multiple channels?
  • Have you made any changes to your TV or device settings recently?
  • What troubleshooting steps have you done so far?

You can also try the following troubleshooting steps if it makes any difference:

Restart your TV/Device.

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

How to access the Expert Picture Settings menu on your Roku TV system

  1. Start playing a movie or TV show on your TV
  2. Press Star  on your Roku remote
  3. Select Picture settings
  4. Select Customize Picture Mode
  5. Select Expert Settings

Note: To conserve power, the power-saving feature is available only on our Roku devices. However, for Roku TVs, we provide a sleep timer option. Additionally, we offer a Bandwidth Saver feature to save data on your internet.

Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns. We'd be more than willing to listen and take action.

All the best,
Elmer

Elmer H.
Roku Community Moderator
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