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Dragonrider1950's avatar
Dragonrider1950
Newbie
3 years ago

My Roku TV will not system update.

My Roku TV won't system update. It tells me to go to settings, then systems, and then click on "system update".  There is no such wordage or anything similar. Can you help me ?

5 Replies

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  • Jkhaff's avatar
    Jkhaff
    Reel Rookie
    3 years ago

    My Hisense roku tv will not update and max app will not work. Device model is Roku TV 7215X Hisense model 55R6+  Serial number YN00AG156713 Device ID HWC88A156713.       Software version 10.5.0 build 4210-39

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 years ago

      Hi Jkhaff,

      Thanks for posting in the Roku Community!

      We understand that you're having a problem with your Roku TV since it will not update the software and you can't play the Max app. Help is here. Can you try to manually check for updates by going to settings>system>system update>check now? Try to see if you can update to the latest software. 

      You can also look at this link: How to update the software on your Roku TV or Roku streaming player

      If the problem still persists, please keep us posted on what you find out.

      Best regards,

      John

  • Cathey's avatar
    Cathey
    Newbie
    3 years ago

    My roku will not update just keep popping up can't update and can't go to home

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi Cathey,

      A warm welcome to the Roku Community!

      Thanks for letting us know about this kind of behavior you have encountered. We certainly want to help you with this. We recommend doing a system restart to enable an optimized interface. To do this, go to Settings > System > System Restart. After this, kindly check and see if you can update your Roku device.

      Keep us posted and let us know how it works!

      All the best,
      Kash