Forum Discussion

Dragonrider1950's avatar
Dragonrider1950
Newbie
3 years ago

My Roku TV will not system update.

My Roku TV won't system update. It tells me to go to settings, then systems, and then click on "system update".  There is no such wordage or anything similar. Can you help me ?
Jkhaff's avatar
Jkhaff
Reel Rookie
3 years ago

My Hisense roku tv will not update and max app will not work. Device model is Roku TV 7215X Hisense model 55R6+  Serial number YN00AG156713 Device ID HWC88A156713.       Software version 10.5.0 build 4210-39

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi Jkhaff,

    Thanks for posting in the Roku Community!

    We understand that you're having a problem with your Roku TV since it will not update the software and you can't play the Max app. Help is here. Can you try to manually check for updates by going to settings>system>system update>check now? Try to see if you can update to the latest software. 

    You can also look at this link: How to update the software on your Roku TV or Roku streaming player

    If the problem still persists, please keep us posted on what you find out.

    Best regards,

    John