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JWolf1100
Level 7

My Roku Soundbar Pro keeps turning my TV back on

When I power down my TV and Roku Soundbar Pro with the Roku remote power button, after a few seconds I hear the Roku "blip" sound and then TV powers back on. I was forced to change the settings in the Roku settings menu so that it will not power the tv, but every few seconds the Soundbar Pro makes the "blip" sound which I assume is the problem. 

I have an older Sharp Aquos Quantron. And I just received my SoundBar Pro. I did try restarting the Roku and also checked for the latest updates. I used the included HDMI cable.

Does anyone have any ideas?

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7 REPLIES 7
RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku Soundbar Pro keeps turning my TV back on

@JWolf1100

Thanks for the post.

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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vanessaski
Level 7

Re: My Roku Soundbar Pro keeps turning my TV back on

I’m having the exact same issue here.

Serial #YL00D3057596

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku Soundbar Pro keeps turning my TV back on

@vanessaski

Thanks for the post.

Have you tried disabling 1-touch on your remote to see if that resolves the issue you are experiencing? In addition, if you remove the batteries from the remote, does the issue still occur?

For more information about how to turn off 1-touch, visit our Support page here: TV switches to a different device

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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yim57
Level 7

Re: My Roku Soundbar Pro keeps turning my TV back on

I am having the same issue, I’ve already disabled the one touch, Chechen for software updates on the Roku and the Samsung TV, reset the TV back to factory specs and restarted the Roku streambar Pro. 

suggestions? 

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yim57
Level 7

Re: My Roku Soundbar Pro keeps turning my TV back on

Hello?

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yim57
Level 7

Re: My Roku Soundbar Pro keeps turning my TV back on

Hi the serial number is YL00GU074667

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RokuMary-F
Roku Employee
Roku Employee

Re: My Roku Soundbar Pro keeps turning my TV back on

Hi @yim57,

Thanks for reaching out regarding the issue you are experiencing.

I have passed along your information to our Support team. They will follow up and assist you through email.

We appreciate your patience in the meantime.


Best regards,
Mary

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