Discussions

[tdman56]

When I turn on my device, all I see is the red Roku screen with Roku TV in the upper left hand corner and time in the upper right.  I press the home button on the remote and there are no channel tiles or icons present so I can go to live TV.  I have tried a factory restart a few times etc., but nothing works.

[RokuJanadeeK]

Hi @tdman56,

Thanks for bringing this to our attention.

We acknowledge your Roku TV concern. We'd be glad to help and investigate this further.

Could you tell us when the issue started? Also, could you send us a photo of the running issue? Lastly, could you try pressing and holding the reset button at the back of the TV for 10 seconds just to check for improvements?

Please keep us posted with your findings.

Regards,
Janadee