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Channel Surfer

Most Apps Disappeared After Adding Spotify.

I watched TV in the den last night until about 2 am this morning.  Everything was OK when I went to bed.  My son added Spotify to the Roku Player in his bedroom sometime last night, but it was before I went to bed, so the issue didn't manifest itself until the TV was restarted this morning.

Here is our current setup:

Master Bedroom;

55' TCL Roku TV

connected via network cable to network



65' TCL Roku TV

Connected via network cable to network


Bedroom #2;

Roku HD Ultra

connected via network cable to network

using a Magnavox TV as a display via an HDMI cable to the Roku HD Ultra


All remotes are upgraded to the wireless (WiFi) remotes and the Master and den have two remotes paired with each TV.


All TV's and the HD Ultra are signed in under one account and I have the Roku app installed on my mobile phone (I rarely use it).


Here is the scenario...

My son added Spotify sometime last night, in the mean time, I was downstairs watching TV.  He went to bed and I went to bed some hours later.  We get up this morning and all of our free/non-paid channels/apps are missing from all of the Roku devices.  We pay for Netflix, Hulu, Peacock and Paramount.  I use Plex for displaying videos I make and store on a home server for a musical venue I'm affiliated with.  Those apps are present on the home screen and the newly added Spotify app is present.  YouTube is also present.  We used to have Dish and I still have an input for that, Live TV and for the VCR/DVD player (that we haven't used in may years).  Those inputs are present on the home screen but everything else has disappeared from all devices.  All of our local and national news, weather, sports channels/apps, my wife's cooking channels/apps, Pandora, Tune-In, IHeartRadio and a bunch of others that I  can't remember are all gone from all devices.


I'm posting this because:

#1 I'd like a solution to get my stuff back the way I had it.

#2 I'd like a backup solution in case it happens again in the future.

#3 I'd like to bring this issue to someone's attention so other an either fix it of warn everyone to have a back up.


I have been a fan of Roku for 20 years, I think it's the best system for non-cable viewing.  I have never had any kind of problem with any Roku device I've owned and I have owned many.  I'd just like to have a solution to this problem.

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