Discussions

[Rkuser9]

12.5.0 build 4178-29

[RokuERey]

@Rkuser9,

Thanks for your prompt response!

If you're still experiencing this issue right now, could you share with us the screenshot of it so that we can take a closer look into it?

Keep us posted!

Thanks,

Rey

[Rkuser9]

[RokuERey]

@Rkuser9,

Thanks for sharing this information, and we'll take it from here.

Please share with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we'll be able to forward it to the appropriate Roku team for further investigation.

Thanks,

Rey

[bartcrowe]

Still no fix it is very frustrating to have to reset the device every time I want to open a new app. I have told numerous friends and family to avoid buying Roku products because of it. 

[RokuERey]

Hi @bartcrowe,

We regret to hear about your experience and we appreciate you for reaching us here in the Roku Community.

If this issue is still ongoing on your end, please do share with us the details requested right above your post. We'll be able to assist you from there.

Thanks,

Rey

[Rkuser9]

Yes, it's incredibly frustrating. I've tried every trick that's been listed and nothing works. I have noticed that on my two cheap roku devices this never happens, only on.my expensive roku's...which makes me even more angry.

[Rkuser9]

Hi @RokuERey @Re

Here's the info you asked for

[RokuERey]

@Rkuser9,

Thanks for the update!

We'll forward this to the appropriate Roku team for further investigation. Once information is available, we'll make sure to forward an update here.

Thanks,

Rey

[Muirchu]

System software IS up to date and still having issue.  Also issue seems to be getting more frequent.