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Funk19
Newbie

Mentalist Episode Mix Up...How will we update/fix?

Season 6 episode 1 of the Mentalist is showing an episode from a different season (that we've already watched).    How will we know when this issue is fixed, and do we have to do anything on our end (updated etc) to fix it?

@support

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3 REPLIES 3
RokuJechealR
Community Moderator
Community Moderator

Re: Mentalist Episode Mix Up...How will we update/fix?

Hi @Funk19,

Thanks for your first post in the Roku Community!

We understand that you are having trouble with the Mentalist channel. Please be advised that we are currently aware of the issue, and our engineering team has been investigating this issue closely. Rest assured, once more information is available, we'll be sure to update this Community thread.

We're hoping to get everything sorted out soon and appreciate your patience with us in the meantime.

Best regards,

Chel

Jecheal R.
Roku Community Moderator
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Tallhorse
Reel Rookie

Re: Mentalist Episode Mix Up...How will we update/fix?

Here's some more information on that.  When I try to open Mentalist Season 7 Episode 11, it opens Season 6 Episode 11 instead every time.

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RokuJechealR
Community Moderator
Community Moderator

Re: Mentalist Episode Mix Up...How will we update/fix?

Hi @Tallhorse,

Greetings from the Roku Community!

Thanks for your information, and we really apologize for the inconvenience that it has caused. This is not what we aim for.

No worries; our engineering team is currently working on this. We'll get back to you once we have an update.

We're hoping to get everything sorted out soon and appreciate your patience with us in the meantime.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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