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Level 10

Latest glitch on the TV Guide.

Twice a day, on both TCL/Roku TVs, I lose the info on the tv guide. W-fi is excellent and streaming channels work but there is "no information" in the guide. I do a 'check connection' and it comes back. I think it's mandatory that Roku include an irritating glitch in all updates.

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Roku Employee
Roku Employee

Re: Latest glitch on the TV Guide.


Thanks for the post.

It's possible that the issue you are experiencing is related to wireless connectivity as both of your Roku TVs are experiencing this issue. What kind of wireless router are you using and who is your ISP (internet service provider)? In addition, are you using a VPN for your wireless network?

With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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