Hello @Heather0marie
We're sorry to hear about the issue you're experiencing.
Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
You can reach them here: Support | JVC
All the best,
Kariza
Kariza D.
Roku Forum Moderator