Wi-Fi & connectivity

[Sen2]

I was watching roku streaming today and suddenly it appears that the wifi stopped connecting. the roku cannot even sense any wifi ( not ours, or our  neighbours) . 

I did a network reset, system reset, rebooted by wifi and router , our cable TV is working fine 

Is this from a software update to the roku ? Is there any other thing i could do to fix it . I removed all the hdmi cables etc as well to see if it will start to work . 

So frustrated. Also tried to download software to USB and the TV actually told me it has a newer update and i strongly suspect thats why the wifi is not working suddenly. 

[renojim]

If you go into Settings->Network->About is the Wireless MAC address all zeros or does it say something like "missing"?

[Sen2]

Hi 

it says your wireless MAC address Wi-Fi hardware missing 

but all my other devices - laptops , iPad and phone can all detect the Wi-Fi 

usually my Roku shows all the neighbors Wi-Fi as well - now it senses nothing - it’s very odd and I think Roku updated software and messed up with the Wi-Fi settings somehow 

[renojim]

As long as it shows "hardware missing" it's never going to find any networks.  Try leaving it unplugged for a while.  I assume it's not still under warranty.  If it has an Ethernet port, a wired connection might be your best option.  Since it's a Best Buy brand, you might want to contact them.  Maybe they'd take a look at it.

[Sen2]

Well after a couple of weeks I guess Roku fixed the software as it’s now sensing Wi-Fi. I got a fire stick as back up as I won’t buy another Roku if this keeps happening.!

[renojim]

@Sen2, if you didn't have a network connection, how exactly did Roku update your software?  I suspect there's a loose connection in your TV and I wouldn't be surprised if the problem returns.