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Pinklion39
Level 7

I need help with my Roku TCL TV

My Roku TCL tv is 40inch it has red colour in the top corners and will turn itself off an on. I tried restarting it. I tired different plug outlet. I tried factory reset and even updating. I also removed all apps I've had on the TV for about two years. I was wondering what could be wrong with it?

Thanks.  

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2 REPLIES 2
Maxime64
Level 9

Re: I need help with my Roku TCL TV

Hello 👋🏻 

Please take a picture of the tv with your cell phone. It will be more easy for us to see the actual problem. Thank you 😊 

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RokuKariza-D
Roku Employee
Roku Employee

Re: I need help with my Roku TCL TV

Hey @Pinklion39

Thanks for the post.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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