Discussions

[novak1313]

I have no audio on any streaming services yet if I switch the TV to just local channels brought in via an antenna I have audio. Suggestions?

[RokuJohnB]

Hi @novak1313,

Welcome to the Roku Community!

We understand that you're having a problem with your audio. Help is here. We would recommend trying the following troubleshooting steps:

• If you have a Roku TV, unplug the TV for 5–10 minutes, then plug it back in and see if the issue is resolved.
• If you have a Roku device, unplug it from power for a minute, then plug it back in to see if this clears up the issue. In addition, try replacing the HDMI cable connecting your Roku device to your TV or connecting the Roku device to a different HDMI port on your TV.

For more information, see this additional resource: What to do if you do not hear sound from your Roku® streaming player.

Let us know if you need further help from there!

Best regards, 

John

[mrbigdaddy89]

I have the same problem and have tried everything suggested.

[RokuTakashi]

Hi @mrbigdaddy89,

Welcome to the Roku Community!

Thanks for letting us know about this experience. We would be more than happy to assist you. Kindly provide the following information for us to have a better understanding of your situation:

• Can you please provide us with more specific information about the issue you are experiencing?
• Are all the other streaming channels affected by the no-audio issue?
• Steps to reproduce the issue.
• How long has the issue existed, and what troubleshooting has been done to resolve the issue?

Once we have this information, we can assist you further.

All the best,
Kash