Discussions

[Dawn2816]

I saw posts about the same but I don't see resolution 

[RokuERey]

Hi @Dawn2816,

A warm welcome here in the Roku Community!

We appreciate you reaching out, and we are here to help. Our Roku wireless speakers are currently supported only within the US. It's possible that the issue you are facing is related to having an account that is not currently supported with our Roku wireless speakers product.

Learn more about our Roku wireless speaker.

Thanks,
Rey

[Dawn2816]

I have both US and Mexico account I tried both without any luck

By the way I bought the Streambar made for México! Could that be the reason?

[RokuERey]

@Dawn2816,

Thanks for the prompt response!

After reviewing your account, we have confirmed that this model is indeed from Mexico. This is likely the reason, and we appreciate your alerting us to this.

Regards,
Rey