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Skril
Level 9

I can no longer enable Gsync/VRR on my PC after the latest update "4201-88"

After getting the 4201-88 update at 2am on 11/17/2021, there is no longer a gsync option in the Nvidia control panel when I have my TCL 6 series 55R625 hooked up via HDMI to my PC.

This was working fine for about year until this morning.

Also, my TV would just show a black screen when connected to my PC after the update, and the only way to get a signal again was to wipe my Nvidia drivers off my system entirely and reinstalling them,

Something really bad happened with the latest update.

24 REPLIES 24
Skril
Level 9

Re: I can no longer enable Gsync/VRR on my PC after the latest update "4201-88"

@RokuDanny-RCan I get some acknowledgment that this is a known issue to the development team?

UnlimitedCow
Level 7

Re: I can no longer enable Gsync/VRR on my PC after the latest update "4201-88"

Also having this issue. No longer any option in Nvidia panel and no improvement with driver update. Sometimes my TV flashes pink. Also the Roku update somehow screwed up all the icons on my desktop as well, connected to my GPU also.

Skril
Level 9

Re: I can no longer enable Gsync/VRR on my PC after the latest update "4201-88"

I tried four different Nvidia driver versions as well.

None of them allow me to enable Gsync now, whereas they all did before the last Roku update

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Skril
Level 9

Re: I can no longer enable Gsync/VRR on my PC after the latest update "4201-88"

What GPU are you using?

I'm on a Nvidia 3070

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UnlimitedCow
Level 7

Re: I can no longer enable Gsync/VRR on my PC after the latest update "4201-88"

2070S

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Skril
Level 9

Re: I can no longer enable Gsync/VRR on my PC after the latest update "4201-88"

@RokuDanny-R, can I get acknowledgment that the dev team is aware of this bug?

I haven't been able to use gsync on my TV for almost a month now because of this

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Skril
Level 9

Re: I can no longer enable Gsync/VRR on my PC after the latest update "4201-88"

My TV just updated to 4210-88.

I still have no option for Gsync in my Nvidia control panel.

 

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Skril
Level 9

Re: I can no longer enable Gsync/VRR on my PC after the latest update "4201-88"

@RokuDanny-Ragain asking for acknowledgment that Roku is aware of this issue. Please respond.

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RokuDanny-R
Roku Employee
Roku Employee

Re: I can no longer enable Gsync/VRR on my PC after the latest update "4201-88"

Hi everyone,

Thanks for the posts.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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