Discussions

[ars]

Got a 75s425-75” 4K Roku HDTV Four months ago and while watching tv the screen went black while sound was still playing. We unplugged and plugged back in, we used the so called factory reset (hit the home button 5 times, up arrow once, rewind twice and forward twice) we can tell it rebooted but nothing changed.

When unplugged and plugged back in the screen showed the red Roku background for a split second but it was out immediately, it was more like a flash. This Tv is only 4 months old. I submitted the problem on the Roku website with a copy of my receipt, they say expect a response within 48 hours. I purchased it at Nebraska furniture in Dallas, Tx area.

[Tivoburkee]

If  there is anything wrong with TCL tv, you either take it up with  the place you purchased it, or with TCL. Not roku who only furnished the UI on TCL made tv.

[RokuDanny-R · Accepted solution]

@ars 

Thanks for the inquiry.

As @Tivoburkee mentioned, have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty or repair services for their products running the Roku OS.

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,
Danny

[Kaivika]

Bought my TV in 2016 it's nice but last year I noticed it was flashing black screen then go to normal and now it's just gone a shade of black. I've factory reset it did no good 

Build 4805

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@RokuDanny-R wrote:

@ars 

Thanks for the inquiry.

As @Tivoburkee mentioned, have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty or repair services for their products running the Roku OS.

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,
Danny

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[RokuTannerD]

@Kaivika Thanks for the note here. You'll want to contact your Roku TV manufacturer for more help with that type of issue. You can locate their contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Thanks,

Tanner

[walidgo247]

Hello,

I was wondering if your tv problem is fixed by now since I have the same exact problem with mine.

It would be a great share of your experience since me and my Tv is in the parts unknown if the world to get support.

Thanks 

[russkz]

fyi this is an all too frequent problem with TCl tvs - the led back lights  fail  My tv lasted 15 months so out of warranty.  if you check on line this is a huge issue..  Bc of the loss of my roku tv i no longer use the platform and frankly i am hesitant to purchase another roku tv bc clearly they are not ensuring that manufactures that lhey license to are quality products with proper support    I get that they are not  at fault for the bad tv but they are in a position of influence and should  insist on certain standards  like say the tv sets should  with normal use last longer than a year or 2 yrs.  There is just no way a quality tv with normal wear and tear should fail so often for  the same reason - led backlights.   one has to conclude it is a defect in the tv and TCL should be accountable instead they act like they never heard of anyone having the problem.  Shady#TCL55s405

[Marisa115]

I have the same problem, changed out tCon angel and power panel. It’s only 20 months old and TCL says it depends on use, that I must have used it to much? I also have a Vizio that’s 5 years old with NO issues and a Westinghouse that is 4 years old with NO issues.
Now I’m stuck with a broken Roku TV same del mentioned above, and Roku speakers that only connect to a Roku TV. I found 96 complaints about this TV on BBB website.

[RokuDanny-R]

@russkz @Marisa115 

Thanks for the post.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,
Danny

[russkz]

Hello Danny,

I have contacted TCL and they claim the problem is not an issue with the  TV and it was just a few months over a year and therefore out of warranty and they would do nothing.  That is kind of my point they are claiming it is not an issue they hear about often which is clearly not true.  A quick check onlline  illustrates the problem is common.  TV sets are expected to function well past one or two years, Roku has an excellent product and really needs to set a much higher standard for the companies that they license their product to.  I purchased a Samsung tv and although I miss Roku platform  the entire experience with TCL TV has left me uninclined to purchase a roku tv or device as a matter of principle.