@Yvonnealford wrote:
We can not get ours out of recovery mode. We have followed all the steps and NOTHING seems to work. PLEASE HELP. I am ready to throw this TV away. It is the worse television we have ever purchased.
I was googling about the problem and found this post which suggests an accidental fix to the problem. Others said it didn't work for them. But, it wouldn't hurt to try. As I understood it, the key was to leave the tv unplugged for 30 minutes. Don't immediately plug it back in. Another post in that thread links to a video which says you're supposed to hold the reset button in while plugging the tv in (and continue holding the button down until you see the front light flash). That puts you in the initial setup screen. It was a little unclear to me if he said you're supposed to hold it down while the tv is on, and unplug the tv (while holding it down?). But, definitely he says you then hold it down while plugging the tv back in, wait for the light to flash, release the button.).
I've never experienced the recovery mode. I don't know what the screens look like. I'm wondering if you guys have network problems preventing something from happening (does recovery mode need to download the latest update?). That post I linked to talks about the update-from-USB option which I know exists during initial setup. This support page discusses that process. If Recovery Mode gives you the option to say "I don't have internet access," then I think that's where you can download the software to USB drive from a computer, and supply it to the tv that way. (The initial setup screen definitely has that option. That's what the support page discusses. The video at the end of that thread I linked to says it puts you in initial setup.).
Agree with your sentiment about Roku, or the tvs its on. That thread I linked to is almost 6 months old. You'd think the company would fix stuff, make these things more dummy-proof, smooth the sharp-edges. Instead they're removing favorites (which people *want*), and adding 1000+ streaming channels to broadcast tv. All while the same old problems keep recurring month after month. We have no idea what priority Roku's leadership gives to this problem. There's never any feedback. We could be talking about this a year from now, always thinking that the company is truly doing something (when instead they're squandering resources on new features of dubious value.). This company does not care about the people who use the product.
The only power you have is to give reviews everywhere you can think of so people know what they're getting into. The TVs are pretty good, until you have to deal with Roku (or Roku pushes its vision of the future at you, and your tv is less useable as a result). I think that's what's frustrating. Plus, the tv manufacturer will point the finger at Roku. Roku blames the tv hardware. I've got a feeling this whole "Roku on any tv brand" is like the difference between Apple with its walled garden of hardware it can easily support, versus Microsoft working on an infinitesimally large variety of "clones." MS-DOS & Windows were always notoriously unstable due to the anarchy of hardware (compared to Apple's safe & limited choices). I doubt I'll be doing this again. Maybe a stand-alone Roku external box connected to a Samsung or Sony. Nobody needs this kind of drama in their lives. But, the worst part is that Roku obviously does not empathize with its customers. It's the same stuff over and over, for months.
"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
