Discussions

[rammjet]

TCL-Roku TV 55R635

Roku TV A113X

Serial X003006WC84Y

Telling Alexa to turn off the TV gets a response of "This device is disabled."  But Alexa can control apps and features.  Just cannot turn off/on the TV.

[MichaelMolz]

Need to delete Alexa’s voice on my TV

[RokuDanny-R]

@rammjet

Thanks for the post.

Have you already made sure that Fast TV Start is enabled on your TV in order for Alexa to be able to turn on/off your TV. For more information about enabling Fast TV on your Roku TV, visit our Support page here: Fast TV Start

Please keep us posted what you find out.

Thanks,
Danny

[RokuDanny-R]

@MichaelMolz

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[rammjet]

@RokuDanny-R 

I turned on Fast Start and restarted my Echo.  I also restarted the TV.

When I say "Turn on the TV" or "Turn on Roku", Alexa still says "This device is disabled. Please re-enable it to control it."

I have removed/added Roku to Alexa many times.

Update:  I unlinked my TV from Roku and removed the Alexa skill.  Set everything up again and now I can "turn on Roku" successfully.

[NJM1]

Thanks for the offer but I have stopped playing with it.  Ultimately I was spending too much time trying to enable the features vs just using the TV remote.