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Bigbossmimi
Level 7

Hisense screen out

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I brought my son a Roku Hisense he had it for a month now . This morning we was laying in his room watching Mickey Mouse and the screen went out the way it does it someone hit it. The sound stills play and everything the screen just randomly went out. Is this a problem anyone else is having?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hisense screen out

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@Bigbossmimi

Thanks for the post.

The issue you are experiencing may be related to a hardware issue. Have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach Hisense support here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hisense screen out

Jump to solution

@Bigbossmimi

Thanks for the post.

The issue you are experiencing may be related to a hardware issue. Have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach Hisense support here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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