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Beshayer
Level 7

All videos in every app are not working on my Roku RCA TV

When I play YouTube vids, Netflix,  ALL videos are not working, I did software reset,  I removed then added all apps,  still no vids playing 💔💔

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cpuman216
Level 7

Re: All videos in every app are not working on my Roku RCA TV

Howdy!

That’s odd that you can’t play any videos… One thing I do know about Roku TVs is that they have a quirky network configuration. Meaning, there’s possibly a setting/feature on your WiFi router that the Roku TV isn’t happy with, and therefore it causes your videos not to play. Typically this happens when Roku releases a software update, or if the manufacturer of your wifi router released a firmware update.

If you have a wireless hotspot on your phone, or the ability to connect the TV to a different WiFi network, this can help determine if it’s an issue with the TV or an issue with your home network.

If connecting to a different wifi network fixes the problem, then I recommend contacting your ISP (internet service provider) and see if they can do some troubleshooting on your WiFi setup.

If it still doesn’t work, I would contact Roku support and see what options they provide. Based on what you have stated above, you’ve already tried all of the troubleshooting steps (factory resetting the TV, deleting/reinstalling video apps, etc.) so at this point, they would be the only ones who can provide further support.

Best of luck to you!

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