Discussions

[RokuJechealR]

Hi Community users,

Thank you for bringing this to our attention and providing all the requested information. We apologize for any inconvenience caused.

Please note that we have passed your concerns and details to the appropriate Roku team for further investigation. Once more information is available, we'll update this thread.

Your patience and understanding in the meantime is much appreciated.

All the best,
Chel

[Culveyhouse]

Lol.  Back to my original point... everyone just find other solutions besides this abysmal Roku TV operating system. Here it is October 30th, and most people (including ME) still do not have the firmware fix for this ridiculous bug. 

[Culveyhouse]

Lol.  Back to my original point. everyone just find other solutions besides this abysmal Roku TV operating system. Here it is October 30th, and most people (including ME) still do not have the firmware fix for this ridiculous bug. 

[Chelseeeey]

UPDATE: 

I have updated my tv to the new update and now everything works again! 

[rich22]

Thank you for this new update! I just installed it and the right speaker works now. 😀

[RokuJechealR]

Hi @Chelseeeey, @rich22

Thanks for letting us know about this!

It's happy to hear that the issue has been resolved. We express our gratitude for your patience, effort, and understanding in resolving this issue.

Could you please share the latest OS version of your Roku device that helped resolve the issue? You can find this information in Settings > System > About.

Feel free to keep us posted.

All the best,
Chel

[rich22]

Hi

The latest software version update is 14.0.4 (it used to be 14.0), build 12228 (it used to be 12221). Please let me know if you need any other information. Again, thanks so much for your help. 

By the way, the software version on the About page still says 14.0. I didn't see the Build version there, so I went to the software update page to find it. 

Rich

[Jamiebaileyy]

Updated and fixed last night thank you 

[RokuJechealR]

Thanks for the information, @rich22!

That's all we need. Also, we couldn't be happier to assist you, and we thank you for providing us with this fantastic opportunity.

We appreciate your patience and cooperation. Once again, we are happy to hear that the issue has been resolved.

Feel free to keep us if you need further assistance. Happy Streaming!

All the best,
Chel

[DNeopolitan]

Hi @RokuJechealR,

Do you know what may be preventing my TV from updating to 14.0.4? I’m stuck on OS 13.1.4 build 8800, and checking for updates daily, without any results.

Hardware ID G208X

Thank you!