Discussions

[texvol06]

My Hisense ROKU continues to crash  and restart itself. This happens in different apps and is happening consistently now. I have factory reset, cleared the cache, unplugged the tv from the wall and soft reset. Nothing is working. 

[RokuJharra-Q · Accepted solution]

Hello @texvol06,

Thank you for reaching out to the Roku Community!

We understand that you're experiencing issues with your Roku TV, and we're here to help you troubleshoot. Please try the following steps to resolve the issue:

1. Restart your Roku TV by unplugging the power cable, waiting for a moment, and then reconnecting it. Alternatively, you can follow these steps to restart it from the Settings menu:

• Press the Home button on your Roku remote
• Scroll and select Settings
• Choose System
• Select Power. If you do not see a Power submenu, proceed to the next step
• Select System restart

2. You can also try plugging the Roku TV into a different power outlet.

After completing these steps, please check if the issue persists and let us know the outcome. We hope this resolves the problem. Please keep us updated on your progress.

Thanks,
Jharra

[texvol06]

The issue still exists. The TV is rebooting itself at various times.