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Andresmith1
Level 7

Hisense 55 inch

My hisense 55 inch Roku tv turned off last night and won’t turn back on and when I try to use the app to turn it back on it says my tv may be in eco mode but the only solutions I’ve seen for that problem are to go to the tv settings and turn off eco mode but I can’t do that if I can’t turn my tv back on also I’ve already tried unplugging my tv for awhile and plugging it back in after a couple hours and that didn’t help I’ve also already tried using the reset button on the back of the tv but that also didn’t work is there any way to fix this at all also I’m pretty sure I’ve only had this tv for about 6-8 months #hisense #roku #ecomode

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2 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Hisense 55 inch

Hi @Andresmith1,

We appreciate your post.

Have you tried contacting Hisense support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880

Please let us know if there's anything else we can help you with.

Thanks,

Mary

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Emissary35
Level 13

Re: Hisense 55 inch

I doubt you will get much help here, as you can see by that response all Roku wants to do is pass the buck to the manufacturer instead of trying to help you out. Hopefully the manufacturer doesn't do the same thing and try to say Roku needs to fix the problem. Don't ever get a Roku TV, they are not worth it, too many issues where they go bad because of the operating system or system updates break things. You are much better off buying a better TV and hooking up a Roku player to it.

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