Discussions

[blosepo1]

I set up a new WiFi router because I changed service providers. I was using my phone app for the remote to the TV, but now it won’t connect because I haven’t connected to the TV to the new WiFi yet. The thing is - I can’t even turn on the TV to do so, and I can’t find the physical remote. I have an LG TCL 40”.

What are my options? I’m pretty new to all this.

Thank you!

[RokuEmmanuel-D · Accepted solution]

Welcome to the Roku Community, @blosepo1!

Thanks for bringing this issue to our attention. We'd be more than happy to provide the information you need. 

Since you lost the connection to your previous Wi-Fi network, you'll need to use the physical remote to connect to the new Wi-Fi. Unfortunately, you can't use the Roku Mobile app without the remote, as you must first manually link your Roku TV to the new internet provider. Once this connection is established, you'll be able to use the Roku app seamlessly. 

We hope this clarifies everything. Please let us know if you need more help. 

All the best,
Emman

[Strega2]

A neat trick in this situation is to set the SSID and password of the new router to be the same as the previous one.  If you do that, your Rokus and other Wi-Fi devices should all connect automatically.

It's still a good idea to find/replace the remote for the long term, because if you ever need to do a factory reset, this trick won't work for that.