Discussions

[Rmnsyng]

it freezes or sometimes it’s only play audio with black screen

roku tv - 7201x

model- LC-43LBU591c

serial no.- YN00NF474475

software version- 10.0.0

issue id 75315295

[RokuKariza-D]

Hey @Rmnsyng

We do apologize for the inconvenience this has caused you.

Have you tried factory resetting your Roku TV? We would recommend giving it a shot then let us know if there's any difference after.

You can check this Support article for detailed instructions: How do I factory reset my Roku® streaming device?

Please keep us posted!

All the best,
Kariza

[Rmnsyng]

Yes, i factory reset it but still it freezes.

[RokuKariza-D]

@Rmnsyng

Thanks for the response.

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. Since your affected device is a Sharp Roku TV, we suggest reaching out to their support team to report the issue and for further help.
You can contact them here: http://www.sharpusa.com/CustomerSupport/ContactUs.aspx or at 1-888-935-8880.

We appreciate your understanding.

All the best,
Kariza