Discussions

[blah876]

I am having same problems! help me too. idk how to message you .

[RokuMary-F]

Hi @blah876,

Thanks for reaching out to the Roku community!

I'd be happy to look closely to see how we can help. As a first step, could you try to replace the HDMI cable or connect the device to a different HDMI port on your TV usually helps resolve the issue?

To help troubleshoot the issue further, follow this link: What to do if you see an “HDCP Error Detected” message or a purple screen | Official Roku Support

Please let us know and we'll continue assisting you from there.


Best regards,
Mary

[LordVishnu]

You are running into HDCP issue and since the Roku TV is not HDCP compliant, you are getting the error message. This is a common issue with non- Roku HDCP compliant TVs and you can't do anything to fix this from the Roku side.

[courtneyyanceyr]

So does Roku just want us all to return our product? It's really frustrating they don't have a solution other than major tech language or, "idk, plug it in then unplug it then repeat."