Well, it's official. TCL has the worst warranty support I've ever encountered. They sent a tech out to look at my TV and the tech agreed that it was a problem but wasn't able to fix it. I contacted TCL and they are aware of it but have basically decided that since they don't have a solution, it's now my problem and they aren't going to do anything else about it.
I let them know the tech couldn't fix it and their reply was "our team would like you to take a picture of your TV's tracker ID and send it to us." Well, the problem is that I already sent this to them two weeks ago. They either have horrible record keeping and are not able to keep track of the progression of an ongoing issue, or, they are deliberately stalling by pretending I never sent them the tracker ID in an effort to buy time because they have no way of fixing their broken TV. At this point they should be offering me a replacement with a different OS or simply a refund.
I replied to their request for the tracker ID with a very polite reminder that I already gave this to them and even gave them the exact date I emailed it to them. As of tomorrow, it will be 3 days that they have not replied to me.
Absolutely horrible support from TCL. As I've said before, all TVs have issues so I've gotten over the "I will never buy from Brand X again because their products have problems..." All TVs and electronics can have problems. What sets a company apart is how they handle problems and whether or not they actually abide by the terms of their warranty. TCL is horrible and as far as I'm concerned their warranties are 100% worthless. So based on this I can say without hesitation that I will never buy another TCL product again. Not because their products are any worse than anyone else's but because they have horrible service and do not honor their warranty.
Hopefully they release a firmware update that fixes my problem sometime in the future but even if they do, the support and communication I've received from them for this issue has been insulting. Never again.
