Hi @Callam,
Thanks for your first post in the Roku Community!
We appreciate you letting us know about the issue with your TCL Roku TV.
For more help and assistance with this type of issue, you'll need to get in touch with the manufacturer of your Roku TV. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
You can reach them here: TCL helps support or call 1-877-300-8837.
If you have any other questions or concerns, please let us know.
Best regards,
Mary
Mary F.
Roku Community Moderator