Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Rabagast
Reel Rookie

Disney Plus and HBO Max not available in México

Jump to solution

My Mother-in-law bought a TV to me in Mexico. And when I installed the TV and created an account, I was going to check out some apps.

First: Why s there no search bar?

Second: In the TV box, it says Disney Plus, which means I should expect to see Disney Plus, right? But there is no Disney Plus. Not even HBO Max!

Why is that?

Is Disney Plus and HBO Max not available in México? 

If that's the case, why does it say it on the TV box? 

0 Kudos
1 Solution

Accepted Solutions
renojim
Community Streaming Expert

Re: Disney Plus and HBO Max not available in México

Jump to solution

You can't go by the box if the TV came from outside of your region.  However, both of those are available in Mexico assuming you created a Roku account in Mexico.  If you're not seeing those then it's possible that when you created the account it wasn't created as a Mexico account.  I would suggest starting over with a factory reset and a new account.  Make sure you clear your browser cookies or use a private/incognito browser window to ensure there's no leftover data saved by your browser that could interfere.  You may want to close your current account as well.  Hopefully these links work:

How to close your Roku® account | Official Roku Support

How to factory reset your Roku® streaming device | Official Roku Support

Links to the Mexico channel store:

Disney+ 

HBO Max

As for the search, you should have that as well:

"Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States, and in Spanish in Mexico and the United States"

How to find movies and TV shows using Roku® Search | Official Roku Support

 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert

Re: Disney Plus and HBO Max not available in México

Jump to solution

You can't go by the box if the TV came from outside of your region.  However, both of those are available in Mexico assuming you created a Roku account in Mexico.  If you're not seeing those then it's possible that when you created the account it wasn't created as a Mexico account.  I would suggest starting over with a factory reset and a new account.  Make sure you clear your browser cookies or use a private/incognito browser window to ensure there's no leftover data saved by your browser that could interfere.  You may want to close your current account as well.  Hopefully these links work:

How to close your Roku® account | Official Roku Support

How to factory reset your Roku® streaming device | Official Roku Support

Links to the Mexico channel store:

Disney+ 

HBO Max

As for the search, you should have that as well:

"Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States, and in Spanish in Mexico and the United States"

How to find movies and TV shows using Roku® Search | Official Roku Support

 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Rabagast
Reel Rookie

Re: Disney Plus and HBO Max not available in México

Jump to solution

Hi! Thank you so much! 😀 

I got it to work. I created a new account in a clean browser with my Cell Phone. Last time, I created my profile on the TV.

So now I can search, add to my list. And Disney Plus and HBO Max are available. 😊 

0 Kudos