If you select the favorites list and then change the channel, you leave the favorites list. You then have to select the favorites list again, to switch one channel. A customer service rep confirmed this exact description, and reluctantly agreed when I asked her directly if it is useless.
Why provide the promise of a favorites list by creating one, only to render it's functionality useless? I feel like this is a question for a group of nine-year-olds - not an actual group of adults who run a company. I don't believe the nine-year-olds would fail this blatantly. Just unbelievable.
The worst of it is that it DID work before. They have purposely hobbled it. Hoping I will migrate over to some new concept they're pushing, like recommended or whatever. The thing is - you already offered it and I already bought it. I'm not sure how you ended up so unclear on some basic ethics here Roku. It's the equivalent of buying a new car, then finding that the dealer had snuck over one night a month later to slash all four tires, because they would now like to sell you some brand new snow tires. It is THAT level of unethical. Again - Roku - what are you doing? Do you see yourselves? This is bad. You. I am witnessing YOU make these choices. Don't look left or right. You. Yeah.