Discussions

[pscottbaker]

I have a Roku branded TV, it has the Roku logo in the middle at the bottom, so it is Roku branded and not another manufacturer.  I have had the Roku TV since early April. I have had several problems, such as incessantly disconnecting from WiFi, I solved that problem by simply using a hard wired network connection.  My current problem: when I power on the TV it comes to the Home screen and then within a second, it automatically goes to "powering off" and it powers itself off. I have to press the power-on button again. So far, it will power-on, but it shouldn't power itself off immediately after I power it on. How can this be fixed?

[RokuJechealR]

Hi @pscottbaker,

Thanks for the first post to the Roku Community!

We understand that you are experiencing an issue with your Roku TV, which is constantly off when powering it on.

We are interested in learning more about the problem you are experiencing, but we need more details.

• When did you notice the issue start?
• Are you encountering any error codes or messages?
• Did your TV recently receive any software update that might have triggered this issue before this happened? If so, share your currently running software version under Settings > System > About.
• What troubleshooting steps have you taken so far to resolve the issue?

However, we recommend trying these quick steps by navigating to Settings > Advanced system settings > Network connection reset > Reset connection. Also, could you restart your router/modem and then try to reconnect your device? Or unplug your Roku TV from the power source for 10 to 30 seconds to see if the issue persists afterward.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[Davidsco27]

Yep, same problem on two TCL Roku tvs. Its obvious software update problem they pushed out recently and have still failed to fix