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[Nancimissi]

Yesterday I must have hit the Live TV app on my Roku, and now I can't figure out how to shut it off. I'm unable to get any other channels to play, I get source unavailable message. I'm hearing non stop news about the hurricane and u need to have it GO AWAY. What do I do

[RokuJechealR · Accepted solution]

Hi @Nancimissi

Thanks for the first post to the Roku Community!

We appreciate you reaching out to us. We'd like to take action on this, but we need more details to determine if there are any options we can investigate the problem with the live channels further.

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• When did you start having this issue?
• Have you made any changes to the device's location?

For troubleshooting purposes, we recommend the following:

• Reboot your router or modem.
• Restart the Roku device through Settings > System > Power (skip if option unavailable) > System Restart.

Please keep us posted so we can work on this issue together.

All the best,
Chel