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MasterB
Newbie

Channel Guide is wrong again.

Channel Guide on left shows my local channels still.  And when I actually watch the channel I see the correct show but the guide says something else.

For example 15.1 should be my local CBS station but the guide is showing all home shopping programming.  Internet connection is fine and I can stream shows on the other services fine.

I do not want to rescan channels because some of them only come in when the cloud cover is just right and I do not want to lose them from my list of channels.

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5 REPLIES 5
MasterB
Newbie

Re: Channel Guide is wrong again.

Workaround is to open a browser to https://www.tvtv.us/ and pick broadcast after picking your location.

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renojim
Community Streaming Expert

Re: Channel Guide is wrong again.

Sometimes choosing a nearby ZIP Code in the settings can get you better guide information.

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Help others find this answer and click "Accept as Solution."
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MasterB
Newbie

Re: Channel Guide is wrong again.

I'll give that a try when I get home.

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RokuArjiemar
Community Moderator
Community Moderator

Re: Channel Guide is wrong again.

@MasterB,

Thank you for posting in the Roku Community!

We appreciate you for getting in touch about your Live TV channel guide. We're here to help.

For more detailed information on the recommendation from @renojim,

If you have an antenna connected to your Roku TV and the list of "over-the-air" channels you see in the Live TV Channel Guide does not match your area, try entering your zip code in the Settings menu on your Roku TV using the steps below.

  1. Press Home on your Roku TV remote
  2. Scroll and select Settings
  3. Select System
  4. Select the Zip code and enter your zip code
  5. Press OK to update the zip code

After you enter your zip code, you need to set up the Live TV input again and let your Roku TV re-scan the "over-the-air" channels.

To find TV listings, please refer to the Live TV Channel Guide here.

Have any other questions? Don't hesitate to let us know. 

Thanks,
Arjiemar

 

Arjiemar
Roku Community Moderator
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StevenCee
Roku Guru

Re: Channel Guide is wrong again.

I'm experiencing the same thing, the menu is showing many of the channels, but in a completely helter skelter manner, and many show "no information"!
Some of the channels on the Roku Channel are also displaying completely wrong programming. How does this continue, is there no one letting the channel broadcasters that their program guide is all wrong?

I see the same movies titles shown, yet it's not those movies that are playing, I would think they would realize this at some point, but it just continues on. 

Same with channels that show a movie, with an asterisk, saying to click on the asterisk on the remote, to start the movie at the beginning. Many of them will start at the beginning, even without clicking on it, which really messes up my channel surfing, as I can't easily get back to the show I was watching, since the back button now only backs up the movie a little bit. So I'm stuck having to manually scroll around to find where I was to begin with.  Why won't this feature work as it should? 

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