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Cant even set up brand new tv no wifi connection

I literally just bought a tcl roku tv, and trying to set it up. I have no issues with any devices. Signal is excellent , tells me i have no internet connection. Frustrated and about ready to return this junk. I should have bought a vizio

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Community Moderator
Community Moderator

Re: Cant even set up brand new tv no wifi connection

Hi! @Sadamo,

Thank you for reaching out to the Roku Community!

  • Is this the first time you set up this Roku TV?
  • Did we recently make any changes to your network or network provider?
  • What do you see on your screen when trying to connect to your network?
  • How far is your device from your network router?

In the meantime, we can connect your TV via a wired connection.

If you select wired, your Roku device will automatically connect to your home network and the internet.

Please keep us posted on what you find out, and we will be more than happy to continue assisting you further.



Roku Community Moderator
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