Channels & viewing

[StevenCee]

For some reason, this channel's stream is all pixelated and unclear. Other channels are OK, is there any way to contact them, and why don't they know this is happening? It's not just on my Roku TV, but also on my computer, so it's not a device issue, but something to do with their stream. If someone from Roku can contact them, that would be very helpful.

[StevenCee]

Why is this happening???   The roku notices and commercials play fine, but the programming on this channel all look like i'm using a dial-up modem!  Doesn't someone at roku or the streaming channel realize their programming is all blurry and pixelated???

[RokuEmmanuel-D]

Hey there, @StevenCee.

Thanks for reporting this!

May we know if this is happening on a standalone app or on the Live TV channel guide show? Also, can you give us a specific example of a show so we can take a look?

Please get back to us soon!

Roku Community Team

[StevenCee]

@RokuEmmanuel-D It's happening from within the Roku Live section, on both my Roku TV & Computer. And it's been all shows since last night, so you can turn it on now, and see what's going on.

[RokuEmmanuel-D]

@StevenCee!

Thank you for bringing this to our attention! We've shared your concern with the team and truly appreciate your effort in reporting it. 

Please stay tuned for more updates!

Roku Community Team

[MrMojojojojo]

Just adding on to this thread. I'm experiencing the same thing as well. No connection problems on my end running through Ethernet to the TV.

[StevenCee]

@RokuEmmanuel-D  Hi, I'm glad you've let the team know. It's still happening, and am not sure why the streamer company hasn't yet fixed it, as it seems like it should be something easily noted, and corrected. It's been going on now for days, they must know what's happening, no?

[RokuEmmanuel-D]

Thanks for keeping us posted, @StevenCee!

Looks like this is still being looked into. We're just hanging tight for more info from the team, so no worries! We’ll keep you in the loop about any updates.

Thanks again,
Roku Community Team

[LSH23]

For the past several days the About K-Content by CJ ENM channel, 393, has been "cloudy." It appears to just be this channel since others are fine. Is anyone else experiencing this issue? Any suggestions?

[RokuEmmanuel-D · Accepted solution]

Hey everyone!

Great news! We believe that this issue with the channel on Live TV is now resolved. If you're still experiencing an issue with it, please keep us posted!

Thanks for being part of the Roku Community.

Happy Streaming!💜

Cheers,
Roku Community Team