This is definitely an issue on Rokus end. There are a whole bunch of people having this same issue. It seems that the newer TVs for some reason are the issue. I myself bought both a Hisense Roku Smart Tv and a TCL Roku Smart Tv and I’ve also seen Phillips and I wanna say Onn TVs are all having this same problem. I personally also opened a ticket with Roku Support for this very issue Oct 20th and still have yet to receive any response at all. I’m not sure if you have an older streaming product or not but it seems like the older models are working just fine. I have a Roku SoundBar that was older and wasn’t working but I was able to play with it and finally got it working..as of now it’s plugged into my Roku TV and all works just fine. I have no idea what’s going on with Roku Support or why in 3 months (in 2 days) they haven’t been able to figure this out let alone give me an update. I was actually told by a customer service rep over the phone (when I tried calling for like the 100th time) that I had bought the wrong tv (I hadn’t) and to try getting another (which is why I bought the TCL), to try getting a Bluetooth receiver (which I did and it didn’t help), and finally I was told that maybe I should try asking a younger family member for help setting up my tv cause it seemed I didn’t understand technology and a younger person would know better. That phone conversation happened a week ago so they were fully aware of this ongoing issue and instead of saying “we are very sorry this has been an ongoing issue that a lot of people are having it’s under investigation and hopefully will be resolved very soon” or something along those lines, it seemed like the rep was trying to somehow make it my fault which wasn’t appreciated. Roku should release some type of statement about this issue because it’s been reported multiple times by various customers so that other people don’t end up in the same situation, so that everyone having the problem can not only have some kind of update but know they aren’t crazy and something is wrong on their end, and they need to focus on the issue and fix it. With technology now a days I don’t understand how an issue like this hasn’t been resolved in at least 3 months…maybe even longer I’m unsure when the issue started that’s when it did for me. Sorry for the Novel here…I just think Roku should take some accountability for this and actually fix this issue and I also wanted to tell you not to hold your breath for an update or a solution to the problem. It’s gonna be awhile
