Discussions

[michaeldowns]

After the Oct 3 update to the Bloomberg app, it fails to open the channel.

The update forces users to accept new privacy settings for the app before start up.

The app then loads, allowing a selection of Bloomberg TV or Bloomberg Quicktake as in previous versions.

Selecting either choice results in an error message "Oops! This video could not be played. Please try again."

The only option then is the "Close" button which returns users to the TV or Quicktake selection screen.

This is on 3 different Roku Ultra 4800x players in different rooms on the same router.

Nothing else changed except the Bloomberg version update that has fouled up only that app.

I have removed the Bloomberg app, then restarted the Roku devices, reinstalled the Bloomberg app with the same error.

I have tried various settings within the app and the result is the same error.

Anyone else having this issue?

Anyone have a suggestion?

Thanks,

++md++

[Dibber]

I'm having the same exact issue.  Wish I knew how to fix it.

[RokuDanny-R]

@michaeldowns @Dibber

Thanks for the posts.

Have you tried contacting the channel provider to see what insight they can provide? Many channels on Roku are developed and maintained by the channel provider themselves. 

Please keep us posted what you find out.

Thanks,
Danny

[Dibber]

I wasn't sure who to contact.  roku or Bloomberg?

[michaeldowns]

Started with the community to see if it is just me or a common problem.

Bloomberg is a huge company.

How to contact the app developer dept. at Bloomberg? 

#Bloomberg

[Dibber]

I would like to know also

[RokuKarla]

Hello @Dibber

We appreciate your post regarding your Playback issue with Bloomberg TV.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach Bloomberg support here 

Regards,
Karla

[michaeldowns]

The link you provided to Bloomberg support is not helpful/useful for the Roku app.

I have already checked it out.

[RisingTide101]

I am also having the same problem with my 8000 model. Just getting the Oops message on Bloomblerg. Have also removed and reinstalled the app.

I also have another TV with a Roku 3800X with Bloomberg ver 3.34.0 (same as the 8000x above) but IT WORKS. Bloomberg plays normally. Hope this might be helpful.

[Dibber]

It was working this morning so hope it continues to do so.  Thank you