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Hassan1's avatar
Hassan1
Newbie
3 years ago

Black screen on 50 inch ONN

There is no 'reset button' on the TV. Changed the HDMI cable, and turned off all for more that 20 minutes, pressed and held the 'Power' button. Nothing has worked.

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    3 years ago

    Hi Hassan1,

    Thanks for the first post in the Roku Community!

    We understand you are having trouble with your Roku device. We would recommend performing the following recovery procedure for ONN Roku TVs that are displaying a blank screen:

    1. While the TV is on the black screen, press and hold the Reset button (located on the back of the TV; if you cannot see it, please find a pinhole with a reset label) until the TV shows a recovery screen (press and hold for about 30 seconds).
    2. Once the recovery screen is shown, follow the prompts displayed on the screen to connect to your wireless network.
    3. After connecting to your wireless network, the TV should perform a firmware update and reboot to the Home screen successfully.

    Please keep us posted on what you find out.

    All the best,

    Chel

    • Hassan1's avatar
      Hassan1
      Newbie
      3 years ago

      Thanks Chel!
      But there is no 'Reset' button, or a 'Reset' label on the TV.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 years ago

        Hi Hassan1,

        Thanks for keeping us posted!

        If you are having trouble finding the reset button on your Roku TV, we advise getting in touch with the TV's manufacturer for help.

        For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

        Best regards,

        John