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hpcarter
Reel Rookie

App doesn't work on one Roku but does the others in the house

I have one app that will not open on one of my TVs.  However, it will open on the others.  I've reset the Roku, but nothing has changed.  What am I missing?

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RokuERey
Community Moderator
Community Moderator

Re: App doesn't work on one Roku but does the others in the house

Hi @hpcarter,

Welcome to the Roku community!

We appreciate you getting in touch with us, and we would be interested in learning more about what's going on here.

Let us know...

  • Is there an error message when accessing that channel?
  • Could you please specify what channel this is?
  • Does reinstalling the app and making sure to restart your device before adding it back help fix the issue?

Tell us more about this so that we can further look into it. Thanks!

Regards,

Rey

ERey.
Roku Community Moderator
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