Hi @Marleisa,
A warm welcome here in the Roku Community!
We'd like to be of assistance on this issue. To help, we'd like to gather more information about this.
Could you tell us if you have tried any troubleshooting and what didn't work?
Let us know more about this so that we'll be able to forward with the appropriate next step.
Thanks,
Rey
ERey.
Roku Community Moderator