Discussions

[orgster]

My antenna channels disappear after going into a different app (and when you turn off the TV). Following RokuDanny's advice, I obtained the following incident information, after the most recent occurance:

Roku device model: 7209X Roku TV

Serial number: YN00X9417097

Device ID: 9Y600X417097

Software/OS version: 11.5.0 build 4312-38

Tracker ID: 97-187-473

[RokuArjiemar]

Hi there @orgster,

Thanks for following up and providing additional information. 
We've passed along the information to the appropriate Roku team to investigate further; once more information is available, we will make sure to update this thread. 
Your patience and understanding are so much appreciated.
 

Regards,

Rj