Discussions

[shakoun]

The current information below that appears when an antenna channel is selected no longer shows the DPI's (Resolution) on my ROKU TV.   I used to see it as below but a week ago the value for the resolution disappeared.  How can I get it back?  I have tried every thing -- rescanning the channels, reconnecting my WIFI, checked updates, resetting the system and software and finally a Factory Reset.  Could this be a ROKU problem?

[RokuJohnB]

Welcome to the Roku Community, @shakoun!

Thanks for letting us know about your antenna resolution problem. We're happy to help. You may be able to receive free “over-the-air” TV broadcasts from nearby TV stations, depending on where you live, using an HDTV antenna. The placement of your HDTV antenna can affect which TV stations you can receive and the quality of the signal. You can refer to the webpage Antenna Web for more information on accessing broadcast TV in your area.

Please let us know if there's anything else we can help you with.

Best,
The Roku Community Team

[shakoun]

John--I am not having a problem receiving local broadcast stations.  In fact my antenna is getting me over 40 channels.  The only problem is I am no longer being told the resolution as is shown in a screen capture from a You Tube video in my original post.  Could this be caused by a ROKU upgrade? Up until a few weeks ago I did see it but about a week ago it disappeared.

[RokuJohnB]

Thanks for keeping us posted, @shakoun!

We'll be more than happy to investigate this concern you have further. Can you please provide the following information?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
The Roku Community Team

[shakoun]

No Tracker Number.

device model: Hisense model 6Series-58

device ID:  S08C63DY9WSU

serial number: X019005Y9WSU

software OS/version: 14.1.4     Build: 7709    Updated: 2/16/25

[RokuJohnB]

Thanks for the follow-up, @shakoun!

We appreciate the details you have provided. Please try pressing your Roku remote's home and back buttons five times to get the Tracker ID.

This will be a big help in investigating the problem. We look forward to hearing from you soon.

Thanks,
The Roku Community Team

[shakoun]

Here's a screenshot of the tracker info you requested.

[RokuJohnB]

Thanks for sharing this information with us, @shakoun!

We have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
The Roku Community Team

[roger1440s]

I’m having the same problem with TCL 55R615 and my TCL 43S455

[RokuJohnB]

Hi @shakoun @roger1440s,

Thanks for the post.

We'd love to assist you further with this concern. Please try to update the software by going to Settings> System> Software update> Check now.

If the problem persists, could you please provide us with the Tracker ID by pressing the home and back buttons five times?

We'll wait for your response.

Thanks,
The Roku Community Team