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Airplay require code greyed out on Roku TV

On my Roku TV whenever I go to the airplay and HomeKit settings page this is what I see. 

airplay on

required code first time only ( but it is greyed out) so I can’t change i. How do I fix this because every time I try and use my airplay it will play a video but then I have to go back and do it all over again and sometimes I can’t play anything on airplay I’m using my iphone 14

subtitles and captioning

 about airplay


home kit


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Retired Moderator

Re: Airplay require code greyed out


Thanks for the post.

We would be more than happy to look further into this issue, but need more details. Can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 
  • screenshot of the message on screen

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Danny R.
Roku Community Moderator
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