Forum Discussion

DD-850's avatar
DD-850
Newbie
4 years ago

Airplay require code greyed out on Roku TV

On my Roku TV whenever I go to the airplay and HomeKit settings page this is what I see. 

airplay on

required code first time only ( but it is greyed out) so I can’t change i. How do I fix this because every time I try and use my airplay it will play a video but then I have to go back and do it all over again and sometimes I can’t play anything on airplay I’m using my iphone 14

subtitles and captioning

 about airplay

 

home kit

home

2 Replies

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    DD-850

    Thanks for the post.

    We would be more than happy to look further into this issue, but need more details. Can you please provide us the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
    • steps to reproduce the issue you are seeing 
    • screenshot of the message on screen

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


    Thanks,
    Danny

    • KelN's avatar
      KelN
      Newbie
      2 years ago

      I have the same problem with two of my Roku 4K streaming sticks. Both do the same and it’s pretty annoying because it’s not obvious why this happens. It happens when I connect my Roku to Apple Home supposedly so that Siri can control the streaming stick—only Siri and home really don’t do anything useful. Even the on-off control from Apple Home does nothing. If I remove my streaming sticks using “Reset HomeKit” to remove my Roku devices from HomeKit, Require Code is no longer greyed out, and I can once again connect devices with AirPlay to my Roku sticks.