Discussions

[RokuDanny-R]

@Buddyanconnie

Thanks for the post.

When you see this issue occur, are you able to stream other content on your Roku TV?

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[Buddyanconnie]

Streaming content and streaming program guides are not an issue. The issue is with the program guide that displays with the antenna. We see the list of channels but no information on programming shows. This happened several months ago. I tried all recommendations except a factory reset. The missing information mysteriously reappeared on its own and remained till a couple of weeks ago. Then it again disappeared exactly as before. Again I've tried everything but a factory reset. Nothing works. Very frustrating. 

[scolson]

same for me

[RokuDanny-R]

@scolson

Thanks for the post.

What troubleshooting steps have you already taken to try to resolve the issue? Have you tried rescanning your channels to see if that helps?

Please keep us posted what you find out.

Thanks,
Danny

[scolson]

I've taken all of the recommended steps previously, guide was missing for months, then all of a sudden the guide showed back up without any action on my part, a couple of weeks later, the guide is gone again.  Very, Very frustrating.  The guide worked for years until the software update that was pushed out earlier this year.

[dwings2008]

I feel your pain. Safe to say what TV brand/option I won't be buying in the future.

[Buddyanconnie]

The missing program guide is not limited to one TV brand. Mine is a TCL 55 inch series 6. The problem appears to be a Roku bug and I wish it would get fixed. 

[jmele]

After the fairly recent update of the format of the Channel Guide, our local channels just say "No information" when in the Guide.

On the actual channel, it will show the program info.

I've done a system restart, re-entered my zip code, re-scanned for channels, re-connected to the Network, nothing has helped.

[Kev33]

That happens for me quite often, a channel in the guide says no information but when I tune to the channel information shows up in it's channel banner. The guide also sometimes lists wrong programs that aren't playing on that channel. These errors usually correct theselves in a few days and not all of them are Roku's fault. A lot of it is the channels themselves, either putting no information or the wrong information in the channel information included with the broadcast channel's signal. Remember each station has employees either doing or overseeing this process, everything originates there.

[scolson]

thing is, i've had my tv for years and never had an issue with programming until the last software update .  Just saying....