Discussions

[CAP10]

Make sure you have latest update 12.0.0 build 4182. Pushed out on 5/9/23. All in home system settings. There is also a zip code of your area in the same screen. All you can do is change that back forth with diff zips then back again to your correct one. And of course rescan channels. And try taking out the memory stick for live pause. The full guide needs to have internet connected as well.

That's about all you can do and hope for best. Good luck

[StevenCee]

The glitches I'm having occur on both OTA and the streamed channels guide! Whenever I turn the TV on, it will show the time it was last on, along with the listings for channels at that time!
If I wait, nothing changes, so I have to just play a channel, wait until it finally goes to the current time, then at least that channels schedule will appear, and as more time goes by, more will show up, and to speed up the process I'll go to the streamed channels and hit one of those, so it too, will open the listings! This is getting pretty tiresome, and since the homepage will show the current time, why wouldn't the individual channels as well as the channel guide???  Makes no sense...

[Kelz522]

I just did update and it’s not updating to the 12.0.0 it’s only 11.5.0

it also checks for updates manually

[momhubb]

I got my guide back by typing in a ZIP Code adjacent to my own under Settings.  Using my actual ZIP Code blanks the guide.

Good luck!

[Kelz522]

I was able to change my zipcode and it worked.  But still wondering why I haven't received the update.

[MDFL]

I did a software update, which reloaded the same version of software, and it resolve the problem.

To access the update menu, press the home button. Then press the home button five times, fast forward button three times, rewind button two times. Then select update software.

[JC55]

I did the same thing and info on antenna channels is not back. Buggy indeed.

Thank you, Louis Nenda

[Rjvthunderbolt]

I have a 65" Roku brand television. The live, broadcast channel guide always says "No Information" for every channel until I've viewed each channel (cycling through channels manually).

How can I get it to load the channel information without having to scan through each channel manually? I've tried system restarts and software updates. Neither of these have fixed the problem.

Please let me know if you need more information.

Device type: 65" Roku Select Series 4K TV - Model G848X

Software Version: 13.1.4:1512

Device ID: SONU43DWDD70

Added: May 3, 2024

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @Rjvthunderbolt!

Thanks for bringing this to our attention. Rest assured that we'll help you determine the cause of the missing channels on your Live TV channel guide and find you the best resolution possible.

In this case, we will be coordinating this with the team to conduct a thorough investigation. And it would be great if you could provide us with additional information such as follows:

• A photo of what you are seeing when you open the Live TV Guide.

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

Warm regards,
Carly

[Rjvthunderbolt]

I've attached some photos of the guide and the tracker information for ID 70-354-446.

Thank you for your help!