Discussions

[williamsfamily]

This issue has NOT been resolved. Its 1/1/2023 and our TV is still not working. No apps will open. We've checked for a software update, done a factor reset. Nothing is working and our TV is basically useless to stream several apps we pay a monthly subscription for. 

[uk0R]

An update was finally made available on 12/19/2022 (Software version 11.5.0, Build 4312), BUT IT RESOLVED NOTHING.

MY ROKU IS STILL A BRICK!!!

ZERO CUSTOMER SUPPORT.

This has been an ongoing issue since Roku released their 12/8/22 system update . . . 3+ weeks ago. 

[GlennD77]

Was given the tv, created my Roku account. Did the activation sequence and no apps work.  I get stuck in a loop of seeing the app logo then right back to home, or a message about it unable to reinstall.

says it’s on software 11.0.0 build 4193-12

roku version 5135X

model number NS-39DR510NA17

 even tried guest mode with no luck.  Have tried all troubleshooting steps, this is definitely not a “me” issue.

[Fedupwithtech]

Ad me to the list. This is impacting all 4 of our Roku TVs. One on 11.0 and the others on 11.5

[TAS14]

Same as above. Was given a Roku TV (Sharp LC50LB481U) on 12/28/22 that had been unused for quite some time. Power it up and the apps all ran. I reset and cleared the TV to use my account. Network connected and updated to 11.0.0 Build 4193-13. Connected 5g and network is excellent signal.

 Apps appear to load. Launching  any App generates the message... " can't be reinstalled from the network"

All I can do now is receive over air channels and the app to displays the channel nformation doesn't work!

Come on Roku.... please get this fixed!

[jsk2]

ROKU television is currently working although I do have periods of the system asking for my password.  I just hit home and then try again.  The second try is usually successful.

[Taranis]

No app works on my Roku TV.  Netflix, Roku TV, Crackle, Hulu….nothing.  Just get “Can’t run channel” and to check my network connection.  Network connects and checks good.  I’ve tried everything:  System updates, factory reset, unplugging tv, removing channels. 

Roku TV: 5406x

Insignia model: NS-48DR510NA17

Software version: 11.0.0 build 4193-20

[GlennD77]

Suddenly as if by magic, it’s working this evening, but did not this morning… and I made no changes to my set up at all

[TAS14]

I was checking this morning about 11:30 to see if anything had been resolved. I ran update and nothing had changed. Still 11.0.0 Build 4193-13. About an hour later I attempted to add a app and It downloaded and ran! No error message. Encouraged by this I went to an app that had already been previously working. It downloaded and ran!

So whatever had been preventing apps to download and run has been apparently sorted out....

TAS

[RokuMary-F]

Hi everyone,

Thanks for posting in the Roku Community!

We believe this issue has been resolved with the Roku device having an error message. We would recommend trying to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting.

Instructions to manually update your software:

1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now

If you're still seeing an error message after checking for a system update, please let us know here.


Best regards,
Mary