Discussions

[Transvan]

Issue began first thing this morning Not 100% it was the update but Last update: 5/28/24 10:56am and no other messages.  Turns off weather watching or just on home menu. Went through the soft reset then to the factory reset.  Check power source, manual reset on side of tv.  Started when I turned first powered on device and prompted to register like when I bought the unit then froze until after resetting about five times.

[Transvan]

Report tracker

issue ID 47-237-769

GC version 11.7.22

software version: 13.0.0 * build 24062-at

Still resets randomly and turns on/off if not unplugged.  Anyone with suggestions. No other messages showing, only know how to retrieve report tracker.  Thanks Rodney 

[Grecomicheal]

Free subscription 

[JobanGroban]

Scenario:

Roku Tv boots to a blank screen. Home or Back buttons do not bring up any menus. Only buttons that boot applications is Apple TV and Roku Channel.

Troubleshooting performed:

Ran recovery mode 3 times using the physical push button at the rear of the unit.

Issue ID/Serial number/Software version and build:

GH-239-104/X00700J7VPGH/13.0.0 build 24062-CP

Channel software version, if applicable: N/A

Anything else we should know?: N/A

[Mcndan]

I went thru all trouble shooting tips none of them worked. So I took off the back panel,10 short screws. And take legs off first. It has 1 main board. You will see 2 capacitors at  the top, they look like 2 little pop cans side by side. Look at the tops of them . 1 of them is probably expanded or oval,this means it's bad. Take a solder iron heat the back of its legs to pull it out. Replace with new one. Get it on amazon for $8. 10uf 400 volt 105 temp. Don't be scared. It takes 20 minutes and you will have saved $300.

[AvsGunnar]

@JobanGroban 

Verify that your RokuTV is configured to boot to your Home Screen rather than an Input or an (empty) Antenna/OTA channel.

You can find this under Settings/System/Power/Power On/[Home Screen]

The setting under "Power On" will be what is shown when you turn on the RokuTV.  In the above case, the [Home Screen] will be shown.

[RokuJanadeeK]

Hi Community users!

We appreciate your posts regarding the issue with Roku TV constantly rebooting. We understand and hear you.

If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Troubleshooting steps you have taken.

Note: This message is for affected users who have not yet shared their device details. If you have already provided us with the information, rest assured that we have already forwarded it to the appropriate team for review.

We look forward to your response.

All the best,
Janadee

[Reid1985]

My television is doing the same thing. It’s only my Roku televisions that I am having this problem with. I did a factory rest and changed the source of power and it still keeps resetting in the middle of my tv shows.