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rye04
Newbie

42” onn. Roku TV won’t connect to internet; MAC address is all zeros

about a week ago, my tv disconnected from the wifi and won’t connect. i have tried everything. i have also done a factory reset but after the reset, the MAC address is all zeros now. i’m not sure what to do. this has become extremely frustrating. 

Here is my tv info: 

onn. model: 100068372

serial number: X02000N43C8G

software version: 11.5.0

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator

Re: 42” onn. Roku TV won’t connect to internet; MAC address is all zeros

Hi @rye04,

Thanks for posting in the Roku Community!

We appreciate you letting us know about this issue and we understand that you are having difficulties connecting your wireless network to your ONN Roku TV.

For more help and assistance with this type of issue, you'll need to get in touch with the manufacturer of your Roku TV. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach them here: ONN help support

If you have any other questions or concerns, please let us know.


Best regards,
Mary

Mary F.
Roku Community Moderator
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